In researching last week’s column on Air Canada’s woes played out on Twitter, I ran across an interesting school of thought. Apparently some folks, including a Toronto colleague who emailed me on the issue, believe Twitter should not under any circumstances be used for customer service, saying [...]
Richard Brown (sitting in for John Gormley) of News Talk 650 CKOM interviews Doug Lacombe of Calgary social media agency communicatto on the topic of social media, age, adoption rates, and its impact on journalism.
Listen now to the roughly 15 minute interview:
British Petroleum has a problem, and it’s spreading. I’m not just talking about the oil pumping at an alarming rate into the Gulf of Mexico. I’m talking about the slick of digital outrage that is rapidly becoming toxic to the BP brand and image.
As Ronald D. White wrote in the Los [...]
For once I was right. Yup, I said it — a phrase that rarely leaves my lips and is generally disallowed at home by she who sets the rules. In an earlier column, I predicted Twitter would launch an advertising service and this week it did. Of course, a monkey could [...]
This week I was speaking to a potential client who said their IT department was resisting use of Facebook for marketing purposes (and blocking it via the firewall) because, horror of horrors, there was a phishing scam going around.
This snoozy bit of non-news is classic fear-mongering by the IT “wizards in the dungeon,” a real [...]
I am a man of modest desires. Little things like getting news items to show on both Twitter and a Facebook fan page thrill me. And really, is it too much to ask in this uber-connected social media universe that I could publish once and cascade that content many times?
Apparently, some days, it is.
Now [...]
This week Twitter suffered a maelstrom of spam, porn and phishing attacks. As Pete Cashmore, founder of @mashable, wrote in his CNN column: “The anatomy of these attacks is simple: You receive a message, seemingly from a friend on a social network. The message contains a link and some strong incentive [...]
One week after the much-ballyhooed launch of Apple’s uber tablet thingy, the Twitterverse was still buzzing about the iPad.
Marketers, branding experts and wags wondered aloud about the product’s name, as did @lopapatel, who noted “If Apple had a woman on its board, the iPad would a different name rather than one [...]
This week I experienced something extraordinary, thanks to social media and the drive and compassion of three Calgary women.
Sixteen days after the devastating earthquake in Haiti, YYC4Haiti became the largest “tweetup” (a meet up of Twitter users) in Western Canada, raising an estimated $25,000 for the Red Cross in the process.
This most assuredly represents the [...]
Twitter and Facebook:
Major players in Calgary efforts
to raise money for Haiti earthquake relief
What: YYC4Haiti, a Calgary fundraiser for the Canadian Red Cross Haiti Relief
When: Thursday, January 28, 5:30 p.m.
Where: Flames Central
Who: YYC4Haiti, a team assembled via Twitter. Contact information below.
CALGARY—Three Calgary women have spearheaded a team to mobilize the city’s social-media and business communities [...]
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